DUTIES AND RESPONSIBILITIES 工作职责
What are your duties in the restaurant？
What is important for a staff in therestaurant？ Can you give me a example？
How to control food safety in your hotel？
Have you got any working experience ？
In what department did you work？
FINANCIALRETURNS 财务回报：
l Foodorders are processed accurately
准确的下餐单
l Paymentmethods are handled accurately
准确的处理付款方法
l Food andbeverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
PEOPLE 员工团队：
l Adhere tolocal regulations concerning health, safety, or other compliance requirements,as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
l Communicatesto his/her superior any difficulties, guest comments and other relevantinformation
与上级领导交流有关疑难，客人意见和其它相关信息。
l Establishesand maintains effective employee working relationships
与员工建立并保持良好的工作关系。
l Attendsand participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
l Attendsand participates in training sessions as scheduled
参加和参与计划好的培训课程。
l Groomingis impeccable and in accordance with personal presentation standards
遵守的个人仪表仪容规范著装无可挑剔
l Performsrelated duties and special projects as assigned
承担相关的职责和安排的特别项目。
GUEST EXPERIENCE 宾客体验：
l Providefast and courteous service of food and beverages to guests and ensure quality offood and beverage presentation per established standards.
为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。
l DeliverFood and Beverage service of high standard and in accordance with departmentalstandards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
l Communicatesto his/her superior any difficulties, guest comments and other relevantinformation
与上级领导交流有关疑难，客人意见和其它相关信息。
l Outletequipment is clean
设备干净
l Equipmentis sorted and stored
设备分类且存放好
l Glasswareis polished
玻璃器皿擦亮
l Flatwareis polished
擦亮餐具
l China isclean
清洁瓷器
l Waiterstations are prepared
准备好服务台
l Cutlery isplaced for buffet and table service
摆放好自助餐桌上的餐具
l Tables areset
摆设好餐台
l Reservationsare read and familiarized
阅读并熟悉预订
l Specialoccasions are ready
准备好特别活动
l Music ison
放音乐
l Lightingis on
开灯
l Outlet isready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务
l Guests aregreeted and seated
迎宾并安排客人就坐
l Dailyspecials are explained and upsold
说明并推销每日特价
l Trays andtray jacks are effectively used
有效的利用托盘和托盘架
l Foodorders are taken quickly
快速的为客人写餐单
l Workingareas are cleaned and re-set quickly
快速的清洁工作区和重新布置
l Bar isclean
清洁的酒吧
l Usedashtrays are regularly cleaned
定时清理用过的烟灰缸
l Guests areconversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
l Beveragesare upsold and regularly replenished, abiding by responsible alcohol serviceregulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
l Coffee andtea is served hot and in accordance with standard
按规范提供热的咖啡和茶
l Takeappropriate action to resolve guest complaints
正确处理客人的投诉。
RESPONSIBLEBUSINESS 企业责任：
l Recyclewherever possible
尽可能再利用能源。
l FSMS
食品安全管理
微信：HotelEnglish
微博：搜索Hotelenglish即可关注我们
What are your duties in the restaurant？
What is important for a staff in therestaurant？ Can you give me a example？
How to control food safety in your hotel？
Have you got any working experience ？
In what department did you work？
FINANCIALRETURNS 财务回报：
l Foodorders are processed accurately
准确的下餐单
l Paymentmethods are handled accurately
准确的处理付款方法
l Food andbeverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
PEOPLE 员工团队：
l Adhere tolocal regulations concerning health, safety, or other compliance requirements,as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
l Communicatesto his/her superior any difficulties, guest comments and other relevantinformation
与上级领导交流有关疑难，客人意见和其它相关信息。
l Establishesand maintains effective employee working relationships
与员工建立并保持良好的工作关系。
l Attendsand participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
l Attendsand participates in training sessions as scheduled
参加和参与计划好的培训课程。
l Groomingis impeccable and in accordance with personal presentation standards
遵守的个人仪表仪容规范著装无可挑剔
l Performsrelated duties and special projects as assigned
承担相关的职责和安排的特别项目。
GUEST EXPERIENCE 宾客体验：
l Providefast and courteous service of food and beverages to guests and ensure quality offood and beverage presentation per established standards.
为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。
l DeliverFood and Beverage service of high standard and in accordance with departmentalstandards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
l Communicatesto his/her superior any difficulties, guest comments and other relevantinformation
与上级领导交流有关疑难，客人意见和其它相关信息。
l Outletequipment is clean
设备干净
l Equipmentis sorted and stored
设备分类且存放好
l Glasswareis polished
玻璃器皿擦亮
l Flatwareis polished
擦亮餐具
l China isclean
清洁瓷器
l Waiterstations are prepared
准备好服务台
l Cutlery isplaced for buffet and table service
摆放好自助餐桌上的餐具
l Tables areset
摆设好餐台
l Reservationsare read and familiarized
阅读并熟悉预订
l Specialoccasions are ready
准备好特别活动
l Music ison
放音乐
l Lightingis on
开灯
l Outlet isready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务
l Guests aregreeted and seated
迎宾并安排客人就坐
l Dailyspecials are explained and upsold
说明并推销每日特价
l Trays andtray jacks are effectively used
有效的利用托盘和托盘架
l Foodorders are taken quickly
快速的为客人写餐单
l Workingareas are cleaned and re-set quickly
快速的清洁工作区和重新布置
l Bar isclean
清洁的酒吧
l Usedashtrays are regularly cleaned
定时清理用过的烟灰缸
l Guests areconversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
l Beveragesare upsold and regularly replenished, abiding by responsible alcohol serviceregulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
l Coffee andtea is served hot and in accordance with standard
按规范提供热的咖啡和茶
l Takeappropriate action to resolve guest complaints
正确处理客人的投诉。
RESPONSIBLEBUSINESS 企业责任：
l Recyclewherever possible
尽可能再利用能源。
l FSMS
食品安全管理
微信：HotelEnglish
微博：搜索Hotelenglish即可关注我们
