1.某些无法直接激活的游戏联系客服激活（比如荣誉勋章天降神兵，叛逆连队2）
Korina
Thanks for contacting EA Customer Experience, my name is Korina. How may I assist you today?
感谢联系EA客服，我叫Korina，请问今天有什么可以帮助您的吗
you
Hello
你好啊
Korina
Can I have your name please so I can address you properly?
您能告诉我你的名字吗？这样我能更好的称呼您。
you
Sure,you can call me soap.
当然，你可以叫我肥皂。
Korina,I'm afraid I have problem adding Bad Company 2 to My Origin,This game seemed can't be acitivated directly.
Korina，我想我在添加叛逆连队2到橘子的时候遇到了问题，这个游戏不能直接在橘子上兑换。
Korina
Sure,I'll do my best to help you.
没问题，我会尽力帮助你。
Korina
May I have your key and your email?
您能告诉我你的序列号吗？
you
SBEAM-SBEAM-SBEAM-SBEAM-SBEAM
LieutenantEva@gmail.com
Korina
Thank you
谢谢
Korina
Please hold for a sec while I add it for you on my end.
请稍等下，我会在我的终端上给你添加。
you
Sure.
当然没问题。
Korina
I've add the game to your account.
我已经把游戏加到你账号了。
you
Let my check that.
让我查看一下。
you
Wow,you are my angel!Thank you so much.
哇，你真是我的天使，非常感谢。

3.密保遗忘
ashish
Thanks for contacting EA Customer Experience, my name is ashish.How may I assist you today?
感谢联系EA客服，我叫阿莎什，请问今天有什么可以帮助您的吗。
you
I've fogot my secirity question,can you help reveal it back?
我忘记我的密保了，你能帮我找回吗？
ashish
Sure.
What's your name and email address?
当然没问题。
您的名字和账号邮箱是什么？
you
Soap,LieutenantEva@gmail.com
肥皂,LieutenantEva@gmail.com
ashish
OK,Soap,first I need you to prove you have the ownship of your account.
Can you upload some cdkey photos of your games?
What's your birthdate?
好的，肥皂，首先我我需要你证明你拥有这个账号。
（客服可能会让你回答两个问题）--------个人推测，反正就是为了证明你拥有这个账号。
你能上传你账号里面游戏的一些key截图吗？
你账号上填的生日是？
you
XXXXXXXXXX
ashish
what question you want to choose?
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
下面这几个问题你想用哪个？（你也可以自己想个问题让客服记录）
you
XXXXXXXXXXXXXXX
ashish
And answer is?
答案呢？
you
XXXXX
ashish
OK,I've already reset your security question.
好了，我已经重置你的密保了。

4.账号被盗
Vineet
Thanks for contacting EA Customer Experience, my name is Vineet.How may I assist you today?
感谢联系EA客服，我叫维尼特，请问今天有什么可以帮助您的吗。
you
My origin account has been compromized,can you help me get it back?
我橘子账号被盗了，你能帮我找回吗？
Vineet
I'm sorry to hear that,please do not warry,I'l' do my best to help you?
听到这个真抱歉，别担心，我会尽力帮你找回。
What's your name and email address?
当然没问题。
您的名字和账号邮箱是什么？
you
Soap,LieutenantEva@gmail.com
肥皂,LieutenantEva@gmail.com
Vineet
XXXXXXXXXXXXXXXXX?
（你的密保）
you
XXXX.
（密保答案）
Vineet
Thanks for comfirm this,I've already sent a password reset request to your email.
感谢您的确认，我已经向您的邮箱发了一封密码重置的信。
you
Let me check it.
让我查看下。
you
Done,thank you.
改好了，谢谢你。

下面我们进入下一个部分

5.橘子商店订单退款
Kunal
Thanks for contacting EA Customer Experience, my name is Kunal.How may I assist you today?
感谢联系EA客服，我叫Kunal，请问今天有什么可以帮助您的吗。
you
I request a refund about my order 1372141668.
我想要把我橘子单子为1372141668的钱退掉。
Kunal
What's your name and email address?
当然没问题。
您的名字和账号邮箱是什么？
you
Soap,LieutenantEva@gmail.com
肥皂,LieutenantEva@gmail.com
Kunal
XXXXXXXXXXXXXXXXX?
（你的密保）
you
XXXX.
（密保答案）
Kunal
Please wait while I proceed this for you.
请稍等下，我正在给你处理。
Kunal
OK,It's already done,the fund will be return to your credit card in X-X days.
好了，已经申请了，这个单子的资金会在X-X天内退回你的信用卡。
you
Thank you.
谢谢你。

6.游戏库有游戏但是下好了运行却提示你需要激活（一般你刚激活的游戏当天下好了运行可能会碰到这问题，比如LZ上次代码游戏领的植物大战僵尸，这样你就需要直接联系客服更新你账号信息或者等待一天等他数据库自动更新）
Shivam
Thanks for contacting EA Customer Experience, my name is Shivam.How may I assist you today?
感谢联系EA客服，我叫Shivam，请问今天有什么可以帮助您的吗。
you
Hi,nice to see you,I have experience some game activation issue.I have activated the PVZ seconds ago and when I download it and run it tell me I need to purchase it.
你好啊，真高兴认识你，我遇到了游戏激活的一些问题。我在不久前激活了了植物大战僵尸，但是当我下载了运行后它提示我需要购买。
Shivam
Sorry for the inconvinience caused.I'll do my best to fix this.
对您造成的麻烦真是抱歉，我会尽力修正这个问题。
Shivam
I've already do some changes on your account.
我已经在你账号做了些改动。
you
Thank you,I can run the game now.
谢谢你，好了，我已经能运行游戏了。

下面深入一些不常用的但是需要客服帮助的问题。

前排爆米花汽水!!!!!

这个屌

7.账号合并
一般客服并没有这个权限，所以这里假设的是你碰到了高权限客服或者电话客服。
Chad
Thanks for contacting EA Customer Experience, my name is Chad.How may I assist you today?
感谢联系EA客服，我叫Chad，请问今天有什么可以帮助您的吗。
you
Chad,I want to merge two of my origin accounts.Can you help me with that?
Chad,我想要合并我的俩橘子账号，你能帮我吗？
Chad
Sure,what's your name and two origin account?
当然可以，你的名字和两个要合并的账号是什么？
you
Soap,LieutenantEva@gmail.com and SBEAMSoap@gmail.com.
And I want LieutenantEva@gmail.com as my main account.
肥皂，LieutenantEva@gmail.com和SBEAMSoap@gmail.com。
还有我想要LieutenantEva@gmail.com作为我的主账号。
Chad
Thank you,Soap,what's the security answers of your first account?
（以前是知道密保就能合并账号了，现在可能还需要别的）
谢谢，你第一个账号的密保答案？
you
XXXXXX
Chad
And the second account?
第2个账号的呢？
you
XXXXXX
Chad
Please hold on,I'll transfer the games to your main account.
请稍等，我将把你次账号的游戏转到主账号上。
Chad
OK,all done,please check your account.
好了，转移好了，请查看下你的账号。
you
Thank you,you've did a great favor to me.
谢谢，你帮了我一个大忙。

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